Responsible Gambling at Star City
At Star City, we are committed to providing a safe and enjoyable entertainment experience for all our guests. We believe that gambling should remain a form of leisure, not a source of harm. Our responsible gambling program is designed to support players in making informed decisions and maintaining control over their gaming activities.
Our Commitment
Star City takes responsible gambling seriously. We actively promote a culture of care and awareness across our venue, ensuring that our staff and guests are equipped with the knowledge and resources needed to gamble responsibly.
Key Principles of Responsible Gambling
- Gambling should be treated as entertainment, not a way to make money
- Only gamble with money you can afford to lose
- Set time and spending limits before you start playing
- Never chase your losses
- Take regular breaks during gaming sessions
- Avoid gambling when upset, stressed, or under the influence of alcohol
- Balance gambling with other recreational activities
Recognising Problem Gambling
It is important to recognise the warning signs of problem gambling early. If you or someone you know is experiencing any of the following, it may be time to seek help.
Warning Signs
- Spending more money or time on gambling than intended
- Borrowing money or selling possessions to fund gambling
- Neglecting work, family, or personal responsibilities
- Feeling anxious, irritable, or restless when not gambling
- Lying to others about the extent of gambling activity
- Repeated unsuccessful attempts to stop or reduce gambling
Tools and Support Available
Star City offers a range of tools and services to help guests manage their gambling behaviour responsibly.
Get Your Bonus Now!| Self-Exclusion Program | Voluntarily restrict your access to gaming areas for a chosen period |
| Pre-Commitment Options | Set personal limits on time and money spent gambling |
| Trained Staff | Our team members are trained to identify and assist guests who may need support |
| Information and Resources | Brochures and materials are available throughout the venue |
Self-Exclusion
Our self-exclusion program allows individuals to voluntarily ban themselves from the gaming floor. This program is confidential and designed to provide a structured break from gambling. Guests interested in self-exclusion can speak with a member of our responsible gambling team at any time.
Getting Help
If you feel that gambling is becoming a problem, we encourage you to reach out for professional support. Several organisations offer free, confidential counselling and assistance for individuals affected by problem gambling. Our staff can provide you with relevant contact details and guide you toward appropriate resources.
Tips for Friends and Family
- Approach the person with care and without judgement
- Encourage open and honest conversation
- Learn about problem gambling to better understand the situation
- Seek support for yourself as well
Star City remains dedicated to fostering a responsible gambling environment where every guest can enjoy their experience safely and with confidence.